Your privacy is important to us and we are fully committed to protect your personal information and use it properly in compliance with data privacy laws.
Information you provide to us
By using this website and providing personal information, such as your name and e-mail address, via the forms on this website, or by placing an order, you agree to us collecting, storing and using this information in order to contact you with regard to your enquiry, the information you request and/or to your booking, and to monitor and improve our services.
Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us for the purpose of providing our services to you.
Information we collect about you
Our website uses software tools to collect non identifiable information about visitors to the site such as session information, page response times, length of visits to pages and page interaction information.
We also receive, collect and store any personal information you enter on our website to contact us, leave feedback, sign up to our mailing list or to buy a product or make a booking. The information we collect may include, and is not limited to, your personal information, such as your name, contact information, IP address, product and service selections, and orders or other information that identifies you individually.
Information provided on our Booking Forms may include your name, birth name, date of birth, place of birth, email address, Skype address and other identifiable information.
How we collect information about you
Your personal information is collected when you send a message through our contact form, or purchase a product in our online shop, or subscribe to our newsletter, email us or complete a booking form.
Information we monitor about visitors to our website
We may collect statistical data about your browsing actions and patterns on our website, which do not identify any individual.
How we communicate with our site visitors
If you have contacted us via our online contact form, or by placing a booking in our online store, then we will contact you using the email address you have provided in order to answer your enquiry or confirm your booking or provide our services to you.
If you have opted in to our mailing list then we will contact you periodically by the email address you have provided for the purpose of providing you with information about our services, marketing campaigns, promotions and news. You can opt out of these at any time using the unsubscribe link on the email.
Why we collect your information
Your information will be collected and used for the purposes of providing our services to you. It may also be used to improve our services.
Where we store your personal data
All information you provide to us is received and stored in a secure outlook mailbox. This information is then processed and stored confidentially on our secure server.
Unfortunately, the transmission of information via the internet can never be completely secure. Although we will use reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long we store your personal data
All information you provide through the use of this website via online forms or purchases, and information provided to complete your Readings or use our services, will be kept for a period of 7 years, and in the case of minors - for 7 years after their 18th birthday. After this time it will be confidentially destroyed.
Third Party services we use
In order to provide our website/s, and our online services to you, we use a limited number of professional third-party companies as detailed below:
Our online shop is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Our home site is hosted on the Weebly.com platform. Weebly.com provide our contact form service and also collects statistical and browsing data from site users.
Online Payment Providers
Payments in our online shop can be made using Stripe or Paypal, whose Privacy Policies can be viewed below:
If you no longer want us to process your booking, enquiry or details, please contact us to inform us of this.
If you are currently subscribed to our mailing list, you can choose to unsubscribe at any time by clicking on the 'unsubscribe' link included in each mailshot.
Your rights to access your data
If you would like to: access, correct, amend or delete any personal information we have about you, contact us with your request.